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Quality Policy

Thölen Pumpen GmbH introduced a QM System in accordance with DIN EN ISO 9001:2015. It was and always has been our objective to provide good customer service through:

  • Product quality
  • Security of supply
  • Reliability

We want to maintain these objectives in the future!

We shall undertake to: 
  • adhere to all appropriate laws and regulations
  • follow a concept of permanent improvements and make best use of our management resources with regard to quality management
  • disclose our objectives in terms of quality management as well as our performance measured by these objectives within the company as well as to customers and all interested parties
  • ensure that our activities are safe for our workforce, partner companies, suppliers, sub-contractors or other persons who we come into contact with whilst providing a service
  • work closely with our customers and suppliers in order to achieve the highest quality standards
  • adopt a future-oriented attitude with regard to future business decisions which could have an effect on quality management
  • thoroughly train our members of staff with regard to the requirements and areas of responsibility of quality management

It is our objective to meet and exceed the expectations of our customers, workforce and investors by involving and motivating our workforce and by implementing a properly documented quality management system in accordance with DIN EN ISO 9001:2015.